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Vista Sports S.R.L. | Official Concept2 Distributor Romania

Legal notice

1. APPLICATION

Use of this e-commerce site and the placement of an order through it constitute agreement to the General Terms and Conditions of Sale and Purchase described below. If you DO NOT ACCEPT these terms, please do not use this website. This document sets forth the General Terms and Conditions of the online sales contract between VISTA SPORTS S.R.L. (Tax ID 49846518, trading as VISTA SPORTS ROMANIA, operating the online store www.concept2erg.ro)—hereinafter referred to as the "Seller"—and the person who has agreed to these General Terms and Conditions—hereinafter referred to as the "Buyer"—regarding the ordering and purchase of goods offered through this site/online store. VISTA SPORTS S.R.L. reserves the right to modify the terms at any time without prior notice and the amended terms will be published on the site.

2. DESIGNATIONS

2.1 "https://www.concept2erg.ro" is an e-commerce website ("Site") for the sale and delivery of goods listed thereon, on behalf of VISTA SPORTS S.R.L.

2.2 VISTA SPORTS S.R.L. is the commercial entity ("Merchant" or "Seller") registered with the Trade Register under no. J52/459/08.05.2024, Tax ID (CUI) 49846518, with its registered office at Remuș Village, Frătești Commune, 143 București Street, Administrative Building C1, Room 4, Giurgiu County; tel.: 0730.333.383; e-mail: .

2.3 "Customer" or "User" is a natural person over the age of 18 or a legal entity wishing to purchase goods from the Seller's website and who has agreed to these General Terms and Conditions.

2.4 "Manufacturer" is any natural or legal person who, in the course of their business, manufactures finished products or substantially modifies a good for the purpose of placing it on the market, or who presents themselves as the manufacturer by affixing their name, company name, production mark, or other distinctive mark to the good, its packaging, technical plans, or commercial documentation.

2.5 "Importer" is a person who has imported the goods into the territory of Romania.

2.6 "Goods" means any product or item sold in our online store.

2.7 "Price" means the final price per unit or for a specific quantity of a good or service, including value-added tax and all additional taxes and charges, excluding the cost of transport, which is shown separately.

3. RULES FOR CONCLUDING A PURCHASE AND SALE AGREEMENT

3.1 The publication of this website constitutes a non-binding public invitation to enter into a commercial transaction for the online purchase of items from the Merchant. The Seller is not liable for errors in information provided by the manufacturer regarding product specifications. Technical errors may occasionally occur during the publication of information and prices. In such cases, the Buyer may refuse delivery, and the Seller undertakes to refund the amount paid by the Buyer, if applicable.

3.2 When a customer places an order via the website, they are making a binding offer that may lead to the conclusion of a Contract.

3.3 The contract with the customer is deemed concluded once the Merchant accepts the purchase request submitted via the website—a request that must have been correctly completed by the Customer during the ordering process.

3.4 Steps for submitting a Purchase Request:

  • Selecting the desired goods;

  • Confirming the selection by clicking the "Add to cart" or "Buy now" button;

  • Viewing the contents of the cart;

  • Confirming the selection by clicking the "Pay" button;

  • Specifying delivery details (either without registration or by logging in for existing customers). After entering details without prior registration, the customer may choose to register and create an account by setting a password. Company details for invoicing purposes may also be provided;

  • Selecting the "Delivery method";

  • Selecting the "Payment method";

  • Final review of the cart and entry of any order-related comments;

  • Acknowledging the General Terms and Conditions of Use and confirming acceptance by actively checking the relevant box;

  • Submitting the order by clicking the "Confirm order" button;

3.5 The Client may cancel the order by closing the browser or modify the order by removing products at any time before submitting a binding order by pressing the "Confirm Order" button.

3.6 The Seller reserves the right, via the website, to modify the prices of the offered goods at its own discretion and without prior notice. The User is required to pay the price in effect at the time the request for the desired product is made.

3.7 If an incorrect address, contact person, and/or telephone number is provided when submitting the request, the Seller is not obliged to process the order.

3.8 Upon receipt of a request from the Client, the Seller undertakes to deliver the desired goods or to inform the Client of other circumstances regarding their request.

3.9 The Seller does not guarantee a perfect match between the items displayed on the website and those available in its own warehouse or the manufacturer's warehouse. Changes to product design may occur, provided they do not alter the essential technical characteristics of the products.

3.10 All listed prices are in lei (RON), include VAT and exclude delivery and installation unless otherwise specified.

4. Payment for the requested goods

Payment is made by choosing one of the following methods:

  • via bank transfer against a proforma invoice;

  • cash on delivery to the courier;

  • online via debit or credit card;

  • repayment via TBI credit.

5. DELIVERY

5.1 Available goods are delivered to the address specified by the Customer within 3 business days of the successful completion and confirmation of the order.

5.2 For goods not currently in stock on the website, an estimated delivery time is indicated for the specific product. Upon the Customer's confirmation of the request, the Seller will contact them to confirm the delivery timeframe. The listing of a product on the website does not necessarily guarantee its availability. For certain goods, advance payment via card or bank transfer is required to place a delivery order.

5.3 Goods are delivered suitably packaged, depending on the product type and the delivery method used.

6. Receipt and Handover of Goods

The goods are handed over to the Client or to a third party who accepts and confirms receipt on the Client's behalf. In the event of delivery arranged by the Seller, the Seller undertakes to deliver the goods to the external entrance of the Buyer's premises, provided access is available. Upon handover, the Client or the third party signs the accompanying documents. If the Client is not present at the specified address during the scheduled delivery time, or if access and the necessary conditions for delivery are not provided within that timeframe, the Seller is released from the obligation to deliver the ordered goods. The Client may confirm a desire to receive the goods after the expiration of the initial delivery period—during which they were not found at the address—provided they bear all costs associated with the new delivery. In such a case, a new delivery period commences upon confirmation as described in the preceding sentence.

7. PRODUCT REVIEW, CLAIMS, AND WARRANTY

7.1 Upon receipt of the goods, the user is obliged to inspect them immediately and, should they discover obvious defects, missing accompanying accessories, and/or missing documents, to immediately inform the person making the delivery. Failure to do so results in the item being deemed accepted, and the consumer forfeits the right to subsequently claim that the item was delivered with obvious defects or missing any accompanying accessories or documents required by Romanian legislation.

7.2 Should the user discover any hidden defects, damage, or missing items after receiving the goods, they are obliged to notify the Seller within a maximum of 5 days from the date of receipt—via telephone and/or e-mail—to obtain information regarding the order and the timeframe for resolving the issue. Contact details for complaints: e-mail: , 0730.333.383.

7.3 The Seller is not liable for damage to or breakage of goods delivered to the user via courier; in such cases, the courier's own delivery guarantees apply. The Buyer must contact the courier—who is obliged to draw up a damage report—and the costs associated with the damaged goods are borne by the courier. Otherwise, in the event of a subsequent complaint by the Buyer regarding missing items or damage to the device's integrity, such issues shall be deemed to have occurred through the Buyer's fault.

7.4 Complaints regarding goods purchased via the online store are handled in accordance with ANPC regulations and the terms and conditions of their commercial warranty (see here).

7.5 The Seller reserves the right not to respond to a complaint filed by the User in the following cases:

  • Failure to observe the operating and storage instructions specified in the accompanying documentation;

  • Damage occurring during transport, or mechanical damage to the casing or display;

  • Attempts to repair the defect by persons not authorized by the company;

  • Attempts to tamper with the warranty card or the factory serial number;

  • Damage caused by natural disasters (storms, floods, earthquakes, fires, etc.), electric shocks, ingress of liquids or insects into the product, exposure to a humid environment, etc.;

  • Use of the devices in conjunction with other defective or incompatible modules and devices;

  • We recommend that the initial installation be performed by a company representative (charged according to the Seller's price list). The warranty is void in the event of incorrect installation performed by the Buyer contrary to the attached diagrams;

  • Failure to perform the annual technical maintenance of the device. This service is paid for by the Buyer;

  • Goods intended exclusively for domestic use must not be used for professional purposes, unless such use is expressly indicated;

  • The free warranty service does not cover: squeaks, connections loosened through use, cosmetic parts and components that detach from the unit's main body, plastic trim, rubber gaskets, vinyl elements, rebound surfaces, straps, bearings, ropes, pulleys, belts, consumable parts, elastic bands and bushings with a limited lifespan, batteries, consumables, and external power supplies;

  • The customer's subjective attitude.

8. CANCELLATION OF THE CONCLUDED CONTRACT AND REFUND OF THE PRICE PAID

8.1 Pursuant to the General Terms and Conditions, the Buyer—acting as a User within the meaning of said General Terms and Conditions—has the right to withdraw from the concluded contract within 14 calendar days of delivery, without incurring liability for damages or penalties and without providing a reason, by returning the ordered goods under the following conditions: the Customer must notify the Seller in advance in writing at the email address of their intention to withdraw from the contract in accordance with ANPC regulations. The Buyer must provide their name, address, purchase invoice number, product name, and telephone number, as well as the scheduled time for the product's return and a bank account number for the refund. Goods may only be returned via courier to an address specified by the Seller following the submission of the return request. All shipping and other costs associated with the return of the goods are borne entirely by the Buyer. Until the goods are returned by the User to the Seller, the risk of accidental loss or damage is borne entirely by the Buyer.

8.2 In the event that the Buyer exercises their right of withdrawal in accordance with the law and has met the aforementioned conditions, the Seller undertakes to refund the price paid via bank transfer within 14 days of the return of the goods, excluding shipping costs as well as bank fees and charges incurred during the payment process. If the return of the goods is due to non-conformity or defects, the amount is refunded in full, without any deductions by the Seller. The amount paid by the Customer for the goods is refunded following the verification and acceptance of the goods by the Seller.

8.3 The Seller reserves the right to refuse the request to withdraw from the contract and to decline the return of the goods if they fail to meet the return requirements—specifically, if they are not in the condition in which they were sent to the Client, have already been installed or used, have had their original packaging removed, have had the integrity of the Seller's seals/stickers compromised, or are missing components or elements affecting their overall appearance. Should one or more of the aforementioned conditions apply, the Seller may accept and store the goods at its warehouse, notifying the Client that the goods are available for retrieval within a period of 5 (five) days. The Seller bears no liability for the storage of the goods if the Client fails to retrieve them within the specified period.

8.4 If the Client exercises the right to refuse an order for which an advance payment has been made—and which triggers an order to a manufacturer or importer—they are entitled to request a refund of the advance payment made. In such a case, the Seller is entitled to retain 10% of the order amount (as compensation for damages) and must refund the remaining balance to the user within 14 days. Additional fees, such as cash-on-delivery charges or processing fees, are non-refundable. The Buyer is required to return any gifts or free add-ons associated with the order, if applicable.

8.5 Goods for which the customer does not have the right of withdrawal – the provisions of the General Terms and Conditions apply, specifically regarding:

  • the supply of goods or services the price of which depends on fluctuations in the financial market that cannot be controlled by the trader and which may occur during the withdrawal period;

  • the supply of goods made to the Customer's specifications or clearly personalized, e.g., the supply of Goods manufactured to the Customer's order;

  • the supply of goods which, by their nature, are liable to deteriorate in quality or have a short shelf life;

  • the supply of sealed goods which were unsealed after delivery and cannot be returned for reasons of hygiene or health protection.

9. RIGHTS AND OBLIGATIONS OF THE PARTIES

9.1 The Seller undertakes to: confirm the availability of the ordered items or refuse the order within 3 business days; deliver the requested goods within the timeframe specified in the information regarding delivery and payment; check the technical condition of each item prior to shipment (where possible without compromising the integrity of the packaging); and guarantee that all products are brand new (unused!) and factory-sealed, unless expressly stated otherwise in the product description on the website.

9.2 Limitation of the Seller's liability:

  • The Seller takes care to ensure that the information in the store is always accurate and up-to-date, but does not guarantee its reliability or completeness;

  • The Seller is not liable for any failure to provide access to the store, nor for any failure to process—or timely process—purchase requests, in the event of circumstances beyond its control—such as force majeure, random events, issues with the global Internet network, or service disruptions outside its control. The Seller does not guarantee that access to the Store will be uninterrupted, timely, secure, or error-free, to the extent that such matters are beyond the Seller's capacity, control, or will;

  • The Seller is not liable if the Buyer fails to clear their browser cache and consequently views outdated information;

  • Insofar as the Seller lacks the ability to modify, control, or otherwise influence the quality and fitness for use of the goods requested by the Client, the Seller is not liable for their compliance with applicable regulatory requirements or for their specific qualities;

  • The Seller has neither the obligation nor the objective capacity to control the manner in which the Client uses the store.

9.3 The Customer undertakes to:

  • provide their full and real name, a correct and valid phone number, a delivery address, and an email address;

  • pay the price of the goods in accordance with the conditions described in the information regarding delivery and payment;

  • pay the delivery costs in accordance with the conditions described in the information regarding delivery and payment;

  • ensure access and the ability to receive the goods;

  • refrain from submitting fictitious or invalid requests or providing false information, and to comply with Romanian legislation, these General Terms and Conditions, internet ethics, and standards of morality and good conduct;

  • immediately notify the Seller of any breach committed or detected during the use of the store;

  • refrain from interfering with the proper functioning of the system—including, but not limited to, obstructing the identification process of another Customer, accessing areas beyond those authorized, preventing other Customers from using the store, or using the store in a manner that causes a denial of service;

  • refrain from registering using another person's details (username and password) and from submitting requests on behalf of other persons;

  • log out of their account upon leaving the site, thereby preventing others from submitting requests on their behalf.

10. CIRCUMSTANCES OF FORCE MAJEURE

10.1 Neither party shall be liable for the non-performance of its contractual obligations if such non-performance is due to an event of force majeure. Force majeure is an unforeseeable event beyond the control of the parties that cannot be avoided.

10.2 If the relevant event does not cease within 14 (fourteen) days of its occurrence, either party shall have the right to notify the other party of the termination of the Contract without being liable to the other for any damages incurred.

11. APPLICABLE LAW/JURISDICTION

All disputes between the parties shall be resolved in a spirit of understanding and good will. In the event that no agreement is reached, all unresolved disputes arising from or related to the contract between the parties—including disputes concerning its interpretation, invalidity, performance, or termination, as well as disputes regarding the filling of contractual gaps or the adaptation of the contract to new circumstances—shall be adjudicated by the competent court for the jurisdiction where VISTA SPORTS S.R.L. is registered, in accordance with Romanian law.

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